Providing Digital Services for Enhanced Customer Experience

Posted in: Digital

A global finance corporation wanted to improve outdated applications to support their processing of daily transactions throughout their network in 200 countries and territories. This company provides seamless monetary transfers for individuals and businesses, whether online, or through a mobile device, at a kiosk or in a local store. They needed upgrades on security, identity and privacy upgrades. BCforward engaged with their Identity and Access Management team to develop and support for identity management, ID gateways and user interfaces.

Global Transactions App Overhaul

This large financial company processes millions of transactions daily
on a global network of 350,000+ locations. They needed critical upgrades for client interaction that are scalable and user friendly with minimum disruption. Their globally diverse clientele desired mobile interaction in a secure and protected means that is available in any way that is convenient – mobile, traditional, automatic and kiosk based services.

What Success Looks Like:

Their Digital Identity Management strategy is successful and continues to scale. This financial provider has chosen BCforward as their long-term managed services partner because of our deep expertise in IAM and ForgeRock. BCforward’s expertise in ForgeRock allows this client to create a modern, best-in-class Web experience for their large and exceedingly diverse customer base. This success in delivering the ForgeRock Identity Platform enables our client to satisfy customer demand through a highly scalable approach to enterprise, cloud and mobile environments.

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