Outsourcing

We rely heavily on proven processes and technology to reduce cost, improve performance and increase customer satisfaction. Over the past decade, our team has grown adept at optimizing IT assets and services to manage outsourcing service engagements for global and national organizations.

BCforward establishes a customized governance structure for each outsourced engagement. This ensures the health of the relationship is maintained, while identifying opportunities to improve efficiency and reduce cost. BCforward utilizes SLAs, KPIs, training and knowledge management to ensure quality of service and to provide a mechanism for monitoring and measuring performance.

Regardless of the specific need, each of our customers desires effective solutions to improve business performance and customer satisfaction. BCforward has responded to this need by developing global Solution Centers for IT outsourcing. The Solution Center offering is designed to help our clients:

• Maintain and support both packaged and custom software systems
• Respond to trouble tickets, change requests and service requests
• Implement and support upgrades to package software and/or custom applications
• Implement and support e-commerce solutions as an extension of ERP solutions
• Manage customer support costs
• Provide consistent levels of service
• Provide volume control and staffing/capacity analysis
• Train support staff

We understand that, by nature, today’s global companies can have a variety of outsourcing needs ranging from technical support of infrastructure to application support of post-ERP implementations. As a proven IT service provider, BCforward helps clients realize the full advantages of outsourcing quality service functions.