BC Forward has developed an extensive outsourcing approach, one with a repeated record of yielding positive results for our clients. While relying heavily on proven processes and technology to drive these consistent quality outcomes, behind it all is our considerably experienced team. Over the past decade, our team has grown adept at utilizing a core set of methodologies in managing numerous successful outsourcing engagements:

Application Management Services Framework (AMSF)
BC Forward executes its outsourced engagements through a well-defined, custom-developed set of processes, policies, procedures, standards and templates.

PMO Management & Oversight
The Project Management Office (PMO) is responsible for the ongoing management and oversight of all BC Forward engagements and resources, acting as the primary point of contact for the engagement.

Engagement Governance
BC Forward establishes a customized governance structure for each outsourced engagement. This ensures the health of the relationship is maintained, while identifying opportunities to improve efficiency and reduce cost.

Performance Management
BC Forward utilizes SLAs, KPIs, training and knowledge management to ensure quality of service and to provide a mechanism for monitoring and measuring performance.

Global Solution Centers
Regardless of the specific need, each of our customers desires effective solutions to improve business performance and customer satisfaction. BC Forward has responded to this need by developing global Solution Centers for IT outsourcing. The Solution Center offering is designed to help our clients:

  • Maintain and support both packaged and custom software systems
  • Respond to trouble tickets, change requests and service requests
  • Implement and support upgrades to package software and/or custom applications
  • Implement and support e-commerce solutions as an extension of ERP solutions
  • Manage customer support costs
  • Provide consistent levels of service
  • Provide volume control and staffing/capacity analysis
  • Train support staff

We understand that, by nature, today’s global companies can have a variety of outsourcing needs ranging from technical support of infrastructure to application support of post-ERP implementations. As a proven IT service provider, BC Forward helps clients realize the full advantages of outsourcing quality service functions.